Privacy Policy
1) Controller & Contact
2) Data We Collect
3) Where We Get Data
- Directly from you when you use our website, forms, or Services.
- Automatically from devices via cookies or similar technologies.
- From third parties you connect (e.g., CRM, calendar, payment platforms) with your authorization.
4) Purposes & Legal Bases
- Provide the Services (Art. 6(1)(b) GDPR – contract)
- Improve and secure performance, diagnostics, and abuse prevention (Art. 6(1)(f) – legitimate interests)
- Communicate about updates, support, and offers (Art. 6(1)(a) consent or 6(1)(f) legitimate interests; you can opt out)
- Compliance with legal obligations (Art. 6(1)(c))
5) Data Retention
We retain personal data only as long as necessary for the purposes above, typically:
- Account & contract records: duration of contract + up to 5 years for legal/accounting.
- Logs & diagnostics: 3–24 months depending on purpose.
- Support tickets: up to 24 months.
7) International Transfers
If data is transferred outside the EEA/UK, we use appropriate safeguards such as the EU Standard Contractual Clauses or adequacy decisions.
8) Your Rights (GDPR)
You can request: access, rectification, erasure, restriction, portability, and objection. Where processing is based on consent, you may withdraw consent at any time.
You also have the right to lodge a complaint with your supervisory authority. In France: CNIL.
10) Security
We apply technical and organisational measures appropriate to risk (access controls, encryption in transit, backups, audit trails). No method is 100% secure; please use strong, unique credentials and protect your tokens.
11) Children
Our Services are not directed to children under 16. If you believe a child provided personal data, contact us to remove it.
12) Changes
We may update this Policy from time to time. We will post the updated version with the “Last updated” date.