1) Agreement & Parties

These Terms of Service (“Terms”) govern your use of our websites, products, and services (the “Services”) provided by the company identified below (“we”, “us”). By using the Services you agree to these Terms.

2) Services

We design and implement conversational assistants, integrations (CRMs, payments, webhooks), related dashboards and content workflows. Specific scope, deliverables and timelines are defined in a written proposal or order form (the “Order”).

3) Proposals, Orders & Fees

Quotes. Quotes are valid for 30 days unless stated otherwise.
Scope. Work is performed according to the Order. Out-of-scope items may require a change order and additional fees.
Expenses. Customer reimburses pre-approved third-party costs (e.g., API usage, hosting, app store fees).

4) Payments

Unless specified otherwise, 50% due on Order signature and 50% on delivery or milestone.
Monthly care plans are billed in advance and renew automatically until cancelled.
Late payments may accrue interest and result in suspension after notice.

5) Intellectual Property

Customer Materials. You retain ownership of your data, logos, and content.
Work Product. Upon full payment, you receive a worldwide, perpetual license to the bespoke deliverables created for you. Our pre-existing tools, templates, and know-how remain ours; we license them to you as needed to use the deliverables.
Attribution. We may reference your public logo/name as a client unless you opt out in writing.

6) Acceptable Use

You must not use the Services to violate law, infringe rights, abuse personal data, distribute malware, or for high-risk activities without written consent. You are responsible for end-user content and compliance in your jurisdiction (e.g., consumer notices, consent, model disclosures).

7) Data & Privacy

Processing of personal data is described in our Privacy Policy. A Data Processing Addendum (DPA) may be provided upon request for controller–processor relationships.

8) Warranties

We warrant that we will perform Services with reasonable skill and care. Except as expressly stated, the Services and deliverables are provided “as is.” We do not warrant uninterrupted or error-free operation of third-party platforms.

9) Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special or consequential damages. Our aggregate liability arising out of or related to these Terms is limited to the total fees paid by you to us for the Services in the 12 months preceding the claim.

10) Indemnity

You will defend and indemnify us against claims arising from your content, unlawful use of the Services, or violations of these Terms.

11) Term, Suspension & Termination

Either party may terminate an Order for material breach if not cured within 14 days after notice. We may suspend Services for non-payment or security risks. Upon termination, your licenses to our pre-existing tools end; accrued fees remain due.

12) Governing Law

These Terms are governed by the laws of France. The courts of Paris shall have exclusive jurisdiction, subject to applicable mandatory consumer protection rules.

13) Changes to these Terms

We may update these Terms to reflect operational, legal, or regulatory changes. We will post the new version with the “Last updated” date.